Simply browse our products, click “Add to Cart,” then click the “Cart Bag” icon and proceed to checkout. After that, enter your shipping address, delivery date and time, and card details to complete your purchase.

No, you can check out as a guest. However, creating an account allows you to track your orders, manage your purchases easily, and access quick re-order functionality.

Once shipped, you will receive tracking updates via WhatsApp and email when your order is out for delivery and after it has been delivered.

Orders can be changed or cancelled only for Next day of delivery date or order (Not for Same day). Contact our support team immediately for assistance on Working hours.

Try clearing your browser cache or switching devices. If issues continue, contact our support team for help.

Yes, use the wish list feature to save products you love and revisit them anytime.

You can download the New Waangoo app either on Google Play Store or Apple App
Store.

Alternatively you can download the mobile application from this link: Waangoo

Customers can sign-up to their account with their mail ID and password set by them.

Return/ Regular customers of waangoo old website/app are requested to opt customer support team for an account activation link. Customer support team will send you the account activation link to your mail id.
You can update the password and start using the your waangoo account.

In Sign-in Page -> Click "Forgot your password", you will receive the password reset mail.
Click on the link and update your new password.

Login to your account -> Under your profile you will be able to see an option "My Address".

Under "My Address" tab you will be able to update your address.

The products would have gone out of stock or the product might have changed over a period of time due to variant change or any modifications on the products.
In this case try adding the
products again.

Available delivery slot is visible at the checkout page.

During checkout, Please make sure you select the delivery date and time slot, else the system will auto pick the next available delivery slot.

Yes! Earn points every time you shop or make a purchase. Check our 'Rewards' section for more details.

After receiving your product, you’ll get an email link to share your feedback and rate your experience.

Please check your spam/junk folder. If not found, reach out to our support to confirm your order status.

Yes, we follow strict data protection protocols and never share your details with third parties. Your personal data is safe with Waangoo and is processed in accordance with Singapore's PDPA (Personal Data Protection Act) and PDPC (Personal Data Protection Commission) guidelines.

Yes! Subscribe to our newsletter or check our homepage for the latest offers and Reward points.

Yes, you can reach our customer support for further assistant.

Currently, we only deliver within Singapore. Stay tuned for international shipping options.

Please reach out to customer support team preferably by whatsapp to make a return request.
Refund will be processed to the source payment method.

Source payment method means the Credit/Debit card which you have used to make the payment for the order.

Note: Returns are subject to return Policy. Please refer to the Returns & Refund Policy.

During checkout available delivery date and deliver slot will be showcased under shipping method.

Customers can see the available dates on which their order can be delivered. This allows to choose a preferred date & time that aligns with your schedule.

Earlier version of the website and mobile applications has showcased the estimated delivery slots availability.

To make it more precise, new website and mobile application is showcasing the availability only at checkout.

No. Currently Waangoo doesn't offer express 2 hours delivery. We are looking to bring 2 hours delivery option in near future.

Currently the selected delivery date & slot is showcased to the customer in invoice only.

We are enhancing this option, by 18th of November-2023 you will be able to see the selected delivery date option in order confirmation mail.

In Checkout Page, Please log-in via Shop Pay.
You can save your card details and default address in the shop pay account.
Every time when you try to checkout, One Time Password (OTP) is required to access your saved card details & address as this information is very sensitive with respect to customer privacy.
This helps customer to easily checkout without any hassle.
Please note: You have to select the Delivery slot in the checkout page. Else it will auto select the next available delivery slot in the checkout.

In Budget 2022, the Minister for Finance announced that the GST rate will be increased from:
(i) 7% to 8% with effect from 1 Jan 2023 (first rate change); and
(ii) 8% to 9% with effect from 1 Jan 2024 (second rate change)

For More Details: Refer IRAS Website: Click here

You can reach our team via

Whatsapp : +6590916040

Calls: + 65 - 69916719

Mail: help@waangoo.com


Office Hours :

Monday to Friday - 09:30 AM - 7:30 PM

Saturday - 09:30 AM - 4:30 PM

We are not working on Sunday's & Public holiday's.